Travel is one industry that experiences multiple changes over a brief period of time. Evolving travel rules, air fares, fluctuating economy, fuel charges, visa rules and regulations etc. impact the services of travel and hospitality industry. The digital age has also changed the customer engagement platforms. The internet literate audience today wants to communicate in their language. Also, the rising cost of technology to support the changes although easily available, are expensive.
Travel industry has labyrinth of services to offer. Right from attending the first call to handling reservations and ticketing and then providing after sales support or developing retention programs; travel industry has its hands full. Considering the global economic changes, outsourcing as an alternative has proved to be a cost-effective business solution for many industries. Travel in general can greatly benefit from outsourcing services. Multiple travel processes ranging from sales, customer care, fare calculations, back support functions, bookings and cancellation etc. can be easily outsourced. Not only it is easier to outsource these services, it also light on budget. The cost of outsourcing these services is almost half of what companies end up investing when they start their own processes. Right from the cost of hiring a new employee then training and putting him on floor, all this grabs a big chunk of the operational cost.
Multi-national travel companies are already outsourcing their businesses to countries like India and Philippines. Few have already indulged in captives or started their own offshore centres in these countries. Obviously for start-ups or small businesses the idea of acquiring may not sound practical and feasible. However, small businesses can make use of services of many outsourcing service providers like Gurgaon IT Hub based out in India for their key travel processes.
At Gurgaon IT Hub leverages outsourcing as a business strategy to help organizations achieve full potential. GITH has years of experience in providing shared service centre for many travel companies, sometimes even handling the entire travel process. GITH possess the right kind of manpower, infrastructure and credibility to provide end to end travel support solutions. Apart from shared office solution, GITH also provides dialer support, inbound and outbound call support, customer handling infrastructure and technology. These services and many others make GITH one of the most favoured shared services centre in Gurgaon, India.
For More Details Visit: - http://www.gurgaonithub.com/
Travel industry has labyrinth of services to offer. Right from attending the first call to handling reservations and ticketing and then providing after sales support or developing retention programs; travel industry has its hands full. Considering the global economic changes, outsourcing as an alternative has proved to be a cost-effective business solution for many industries. Travel in general can greatly benefit from outsourcing services. Multiple travel processes ranging from sales, customer care, fare calculations, back support functions, bookings and cancellation etc. can be easily outsourced. Not only it is easier to outsource these services, it also light on budget. The cost of outsourcing these services is almost half of what companies end up investing when they start their own processes. Right from the cost of hiring a new employee then training and putting him on floor, all this grabs a big chunk of the operational cost.
Multi-national travel companies are already outsourcing their businesses to countries like India and Philippines. Few have already indulged in captives or started their own offshore centres in these countries. Obviously for start-ups or small businesses the idea of acquiring may not sound practical and feasible. However, small businesses can make use of services of many outsourcing service providers like Gurgaon IT Hub based out in India for their key travel processes.
At Gurgaon IT Hub leverages outsourcing as a business strategy to help organizations achieve full potential. GITH has years of experience in providing shared service centre for many travel companies, sometimes even handling the entire travel process. GITH possess the right kind of manpower, infrastructure and credibility to provide end to end travel support solutions. Apart from shared office solution, GITH also provides dialer support, inbound and outbound call support, customer handling infrastructure and technology. These services and many others make GITH one of the most favoured shared services centre in Gurgaon, India.
For More Details Visit: - http://www.gurgaonithub.com/
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